Do you offer warranty?

Question

Accepted Answer

At Mandia Jewellery, we are proud to offer our customers the finest jewellery crafted with the utmost care and attention to detail. To ensure that you are completely satisfied with your purchase, we are proud to provide the following warranty policy for all of our items:

Warranty Period:
We believe in the quality of our work and stand behind it. That's why we offer a lifetime warranty*, covering any defects in material or workmanship, including lost accent diamonds up to 2.3mm.  Our warranty also covers free cleaning and inspections for a lifetime**. We also offer free ring resizing within 6 months of purchase***.

Exclusions:
*This warranty does not cover general wear (including, but not limited to, ring bend, scratching, denting, chipping, chain [under 2mm] breakage, earring post/backing loss or damage), any accidental breakage or misuse, loss or theft, or repairs/alterations made by third parties. Any repairs or replacements are deemed by our discretion.
**Free jewellery cleaning does not include polishing/re-rhodium and depends on gemstone hardness. Some gems may be too soft to withstand professional cleaning and thereby will be unable to be cleaned professionally. (Note: any international orders or those unable to bring their jewellery in-person will be responsible for applicable shipping charges.)
***Free ring resizing excludes certain designs where the band cannot be easily cut to resize, such as eternity bands, rings with diamonds all the way around, certain rings using soft gemstones, etc. Limited to one free ring resizing only within 6 months. (Note: any international orders or those unable to bring their jewellery in-person will be responsible for applicable shipping charges.)
We strongly recommend insuring any fine jewellery as part of your homeowner insurance or a stand-alone policy against loss, theft or damage.

Warranty Claims:
If you need to claim this warranty, contact us (www.mandiajewellery.com/contact)and we'll guide you through the process. 
Please describe the defect. We will then arrange for the item to undergo inspection and repairs.
For any warranty that is not covered, such as accidental damage, a repair fee will be applied and we will get your approval before making any repairs.
Note: any international orders or those unable to bring their jewellery in-person will be responsible for applicable shipping charges.

Warranty Benefits:
Our warranty provides you with the peace of mind that comes with knowing that you've made a wise investment. If you have any questions about this warranty, please don't hesitate to contact us at contact@mandia.ca  
We are confident that you will be thrilled with your purchase and proud to wear your custom jewelry for a lifetime.

At Mandia Jewellery, we are also proud to offer our customers servicing, which includes professional cleaning and inspections on all Mandia Jewellery pieces free of charge for a lifetime. We recommend having your jewellery professionally cleaned and inspected every six months to one year.

(Please note that any international orders or those who are unable to bring their jewellery to us in-person will be responsible for applicable shipping charges).

Toronto's Experts in Custom Jewellery Design

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